Wirral funeral directors, Owens, have just been awarded a prestigious 5 Star Award from The Funeral Guide ahead of their 5 year birthday. The family independent has been praised for their outstanding service and attention to detail — with an overwhelming amount of 5 star reviews received.
The recent 5 Star Rated award from The Funeral Guide has been presented after Owens reached 175 5 star reviews on the comparison site — standing them top in Wirral for both popularity and price. This latest award adds to their Certificate Of Excellence from Three Best Rated for the third year running and further recognises their sterling work.
The family has developed a great reputation for going way above and beyond for bereaved families, whilst keeping costs to a minimum. One of the things they offer is a ‘memory tree’ at their Liscard premises — with a personal bauble dedicated to each and every loved one they look after — and they provide families with Forgetmenot seeds.
They also have a bespoke jewellery service where Alex personally handcrafts ashes into beautiful personalised pieces and they completely self-fund a memorial service every December for all the families who have lost loved ones. The annual service takes place at St. Alban’s church in Wallasey and features photographs on the alter and a choir.
One customer, Ann, said: “I really had never heard of Owens so it was a shot in the dark when I contacted them but am I glad I rang them and from that very first phone call it was like a weight lifted off my shoulders. They listened to me, I don’t even think I was making any sense, but they were listening to my every word and I am so grateful they did.”
She continued: “They are the most caring kind people and nothing was too much trouble for them. Lorraine and her daughter were at the end of the phone whenever I needed to talk to someone, even if I probably was so mixed up they reassured me everything was going to be fine and it was. Thank you Owens for not only looking after my son but the whole family.”
Some of Owens’ 5 star reviews are truly profound and they have also received a staggering amount of cards from bereaved families who they have helped. Compassion should be at the centre of any funeral directors’ ethics but Owens take things to the next level with all their little touches and going above and beyond.
One customer, Phillipa, said: “At a point in one’s life where nothing makes sense and you’re reeling from the reality of your unbearable loss, you’re suddenly enveloped by this ‘comfort-shield’ that is OWENS. Warmth, compassion, dignity, calm, competent, patient, understanding, thoughtful, professional, effortless care.”
She continued: “I will never be able to find enough superlatives to describe them but I know I’ll be eternally grateful to them for guiding me gently through the most traumatic and painful experience of my life. Seamless professionals with heart. Thank you OWENS!”
Now about to reach their 5 year milestone, Owens continue to set the standard in funeral care — with their many little touches that mean so much and often going well above and beyond for bereaved people. Through their loving approach, they aim to end the stigma of the traditional ‘undertaker’ image.
Lorraine said: “It’s a great honour for myself, my husband Mike, our daughter Alex and the team to be recognised in such a way for our 5th birthday. More importantly, it fills us with so much pride when we hear the wonderful words from the people we help. Whereas we know our efforts can’t bring their loved one back, we do everything we can to help them in their process of grief.”
Owens funeral directors is an award winning family run independent that has countless 5 star reviews, a Certificate Of Excellence from Three Best Rated and now a 5 Star Rated award from The Funeral Guide. They offer a bespoke service with lots of little touches, whilst keeping costs to a minimum.
Owens Funeral Directors / 15-17 Liscard Village, CH45 4JG / 0151 372 1000
For a free chat in confidence call Owens on 0151 372 1000 or visit their WEBSITE!
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Check out their 5 star reviews on FUNERAL GUIDE!